Click & Collect with Arragons Cycle Centre

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Free UK Delivery with Arragons Cycle Centre

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Arragons Terms & Conditions

These Terms and Conditions govern your use of our Arragons Cycles site. By using our site, you accept and agree to the content of our terms and conditions.

We reserve the right to change our terms and conditions at any time so it is your responsibility to check them regularly and before placing an order. None of this affects your statutory rights.

Terms of service

Shortly after you place an order online with Arragons Cycles, you will receive a confirmation e-mail; at this point, we enter into a contract with you.

Guarantee

As an independent family run business, it is our reputation to ensure that you are happy with both our service and the product. We are committed to offer a consistent service and trust you will be happy with us. If not, we want to hear from you in order that we may be able to rectify any problem.

All goods supplied by Arragons Cycles are from bone fide partners and are covered by the normal manufacturers warranty. Just contact us on warranty@arragons.com if you have a warranty query.

If you have a concern with your order or its dispatch, contact us on sales@arragons.com and we will endeavor to keep you informed.

We guarantee that your e-mail and contact information is confidential. We will not share your details with anyone else.

Your financial information is secure with us. Payments made via the Internet and through Paypal are protected by SSL - industry technology for security.  We are unable to take over the telephone payments.

Our site information

Most of our information is taken direct from our suppliers, who in turn glean their descriptions from the manufacturer so it is as accurate as possible. Unfortunately, we can’t take responsibility for when they make changes to their product without letting us know. We do try to keep on top of it, but can’t be held liable for any inaccuracies.

The products we list are as up to date and accurate as possible. We are only human, so it is possible that from time to time certain items on our site become out of date before we change them. However, it is our aim to provide as up to date and honest service as is possible. If you do spot an inaccuracy, we would be pleased if you inform us so we can rectify it.

Returns 

We are happy to offer an exchange on items bought that are unsuitable.  If you realise your purchase is not for you, we are happy to offer a 28 day exchange from date of purchase.  The item must be packaged in its original condition - no marks or damage anywhere and the parts unused.

If you have any additional questions about our returns policy, then mail us on returns@arragons.com and we will deal with each case on an individual basis.

Please also note that postage is non-refundable.

Fitting parts to your bike purchased from Arragons Cycles

It is encouraged that you ensure all spare parts are compatible and they are fitted by a competent person in accordance to manufacturers specifications. Please read the warranty information regarding your bike before you attempt to replace a part. We will not take any responsibility for an voided warranties due to you attempting to replace a part.

We cannot exchange or refund items which have been incorrectly fitted.

Some manufacturer guarantees only apply when a qualified cycle technician is used. Therefore, It is always best for a member of Arragons Cycles Service Team to repair and replace items on your bike.

What if an item fails once its been used?

If you would like to return a product due to it being unsuitable or faulty, then please complete the returns form and send the item back to us. We will take each individual return on its own merit.

We will aim to deal with your return within 48 hours. Refunds may take 10 working days to be processed. If you request a replacement, we will aim to dispatch it within 2 working days, or inform you if this is not the case or the item is out of stock.

Payments

Payment can be made on line using PayPal. Charges will appear on your statement as ‘Arragons’ or ‘Arragons Cycles’. We have a finance option but this has to be done face to face in store. Our finance provider is V12 Finance. All prices are in £ GBP and include VAT at the current rate.

We are serious about our online security and our servers are encrypted and secure. We never hold your card details in order that your details cannot be obtained by anyone. However, we may contact you prior to your order being dispatched with the request for additional information in order to verify you are the cardholder.