Meet the team
Owner / Store Manager
Sarah started her career in the bike shop as a Saturday girl a hundred years' ago! After a career in Public Relations in London, the call to home came after she met Phil. Together, they took over Arragon's Cycles in Autumn 2003 and the rest, they say, is history!
She has a great passion for making sure all customers receive great service from product advice, to the care taken by mechanics when bikes go through our Shimano Service Centre. She has built her team to make sure that advice, sales & aftercare is paramount. We are a team and we all represent the same values; our aim is to make sure all our customers are happy ones!
With a particular interest in road and leisure cycling, Sarah has completed Ironman Triathlon since 2009, mingled in with many challenges including a non stop 325 mile road cycle from Carlisle to Windsor which she still claims as the most challenging yet!
Sarah rides regularly with customers and friends in several weekly cycles from the shop. She holds her single speed fixie as one of her prize possessions & is an absolute convert to hydraulic discs on road bike - her Scott Addict RC.
Owner / Mechanic
A Mechanical Engineer by trade, Phil has a 1st Class Honours degree & is Cytech trained to the highest level. Phil is an accomplished Rugby Union player who gained the coveted Oxford Blue while at University, before representing England and the Barbarians. His career was cut short due to injury but having always cycled for fitness, Triathlon became his next bug.
Since taking on Arragon's Cycles with wife Sarah, Phil has enjoyed a number of 'jollies' as an esteemed Cycle Mechanic. He was part of the Neutral Services Mechanic team at the London 2012 Olympic Games, he has been Mechanic for the World Record Breaking 8 Man Team in the 2013 Race Across America, a World Record Breaking 8 man team in the 2017 Race Across Europe and a team of Army Vets completing Race Around Ireland. He has ambition to lead an Arragon's Cycles Team in the race in the future.
As well as taking part in Triathlons and Sportives such as Fred Whitton, Phil is a mountain biker. He recently took part in the coveted Ard Rock Endurance weekend and looks forward to having another crack in August this year.
Phil is a trouble shooter, having completed all the Shimano Tec training courses, he is where everyone comes to when there is a non standard or specialist query from eBike software to programming Di2.
Customer Services / Sales Assistant
Lucy is Sarah's sister and has been part of the Arragons Cycles team from the beginning. She is the only member of our team confessing not to be a cyclist, although she has two children who love to ride!
Lucy takes control of our clothing department from selecting ranges on style and practicality.
If you're looking for a bike for your child, Lucy can help with sizing advice and making some adjustments for best fit. She will also help with colour matching helmets and clothing for kids!
Customer Service is important to Lucy, she has evolved her role to help with special orders and if you are unlucky to have a warranty issue, she will make sure this is sorted for you as swiftly as possible.
Pro Bike Fit / Specialist Sales
Chris first joined Arragons Cycles as a Saturday Assistant when he was just 16. Since the beginning, he's been a valued member of the team due to his passion for the sport & work ethos. He continued to help out whilst at University in Newcastle and once qualified, joined the team full time.
Chris has a desire to get every cyclist set up properly on their bikes both for aesthetics & aerodynamics. He took this passion further by attending intensive training with Bike Fit expert John Dennis at Physiohaus. That was back in 2016 and since then we have created a Bike Fit Studio from where Chris can carry out professional bike fit. Now with experience in this specialist field, he has a growing collection of testimonials from some serious elite athletes both in time trial, road race and the triathlon scene, as well as those who just want to be more comfortable.
Although Chris enjoys mountain biking, his love is for road cycling putting in miles throughout the Eden Valley but he's most happy in riding Sa Calobra in Mallorca.
Bikes: Scott Foil, Ridley X-Trail and Genesis Equilibrium.
Sa Calobra PB 32:46
Norbert joined the team early 2016 with a Cytech Level 2 Qualification. He previously ran a small mobile cycle repair business for several years. Since joining us, he's obtained his Cytech Level 3 Suspension Qualification as well as a great wealth of experience from the variety of bikes that visit our store.
Norbert is our tidy one, with an incredible patience for the most intricate of jobs. He is fully Shimano TEC accredited and has a particular interest in Di2 set up.
He is passionate about bikes, using a Genesis Equilibrium for commuting & a Scott Genius for the mountains. Being a self confessed 'gamer' he has a good knowledge about PC hardware, which is handy as our industry develops from ebikes & Di2.
Reece has been a member of our Saturday crew for 3 years, whilst studying for his A-Levels. He is now studying Electrical Engineering at College but still lends a hand in the shop.
Reece is a keen amateur footballer and enjoys riding his mountain bike on the local fells and trails.
IT Support / Hire Centre / Sales Assistant
Ben joined the team back in 2015 as an Apprentice for the website side of the business. It quickly became apparent that due to his keen interest in cycling & natural abilities in customer service, alongside the website development, Ben was a real asset on the shop floor.
Arragons Cycles was approached with the opportunity to launch a bike hire centre at Lowther Castle in time for Summer 2018. Ben worked alongside Sarah in extending the business into this new territory and now manages this facility during the Season. In additional to this, Ben continues to oversee the online store and social media for both the shop and hires from Lowther.
In his downtime, he rides Mountain Bikes and Flies Stunt Kites In National Competitions.
Zach joined Arragons Cycles as a Qualified Cycle Mechanic in 2016 having gained experience in a National Chain. Becoming part of a Shimano Service Centre team & associated Shimano TEC Training has developed Zach's skills & knowledge base. He now enjoys a great wealth of knowledge & experience in all aspects of bike maintenance.
He has always loved cycling, competing from a very early age.
Zach is a mountain biker and as such, is happiest when servicing the more technical elements of the bike - shock servicing, brake bleeds, tuning forks & more latterly, applying Invisiframe to customer's pride & joy! He also enjoys our growing range of eBikes that visit the service centre for software updates, upgrades and general servicing.